CLASS TITLE: COMMUNICATION OFFICER

Pay Range: 11
Exempt: No
Shift: 12 HR w/o Holidays

This position is classified as a critical position and involves receiving incoming calls and interpreting emergency and non-emergency communications through a wide variety of communications equipment. Relaying information in the dispatch of deputies and other emergency service units, including providing pre-arrival instructions for Emergency Medical Dispatching. Individuals in this classification perform advanced specialized work in monitoring frequencies and dispatch equipment. An Individual must exercise reasonable initiative and independent judgement in advising citizens and determining appropriate action to be taken. Work involves numerous contacts with members of the Sheriff Office, as well as the public; some contacts with the public may be difficult requiring the communicator to use considerable skill and tact. The work involves maintaining radio communications with Sheriff's Deputies, Ambulance and Fire units, and Florida Highway Patrol. Work is performed independently under the general direction of a Communications Supervisor.

QUALIFICATIONS REQUIRED

Any combination of education and experience equivalent to graduation from high school is required. Successful completion of a formal 16 week training program or possibly longer for the training. Pass and maintain FCIC/NCIC, CPR, and EMD Certifications. Working knowledge of Windows operating system. Type at least 35 wpm and successfully pass the pre-test and questionairs. Ability to exercise independent judgement to apply facts and principles to problem resolution.

JOB COMPLEXITY

Position requires individual to apply working knowledge of Sheriff's Office. Knowledge of emergency medical procedures and resources. Protocol for pre-arrival medical instructions. Ability to conduct searches in FCIC/NCIC system. Requires the ability to evaluate, audit, deduce, and/or assess data and information. Exercise discretion in determining actual or probable consequences. Ability to perform multi-tasks accurately, efficiently, and simultaneously.

CONSEQUENCE OF ACTIONS

Responds to emergency 911 calls, provides pre-arrival instructions for medical emergencies, and dispatches units to appropriate locations. Accuracy of information imperative. In accurate location for officers, medics, or fire can result in deadly consequences. Inaccurate pre-arrival information on medical calls can have deadly results. Failure to ascertain pertinent information and provide that information to the officer hinders the officer’s safety upon arrival. Inaccurate queries or interpretation of wanted information from computer replies can result in false arrests, leading to civil lawsuits. Failure to monitor and document radio and phone traffic correctly can result in officer and private citizen safety issues. Frequently handles court subpoenas for case trails.

ASSETS

Work does not require responsibility for assets.

WORK CONTROLS

Work is performed independently and requires the individual to exercise independent judgement, under the direction of a Communication Supervisor.

PERSONAL CONTACTS

Position involves numerous contacts with the public in answering 911an Sheriff Office. Requires pre-arrival medical and CPR instructions be provided. The contacts can be difficult requiring the individual to cope with stressful situations firmly, courteously and tactfully.

SAFETY OF OTHERS

Work involves a significant responsibility for the safety of others in answering emergency calls. Provides pre-arrival medical instructions to callers, including CPR. Advises individual in hysterical threshold what actions to be taken. Ascertains weapons on scene of incident and potential for danger. Work involves a significant responsibility for the safety of the officers.

PHYSICAL EFFORT

Over 90% of time spent between listening to audio voice transitions while communicating desired services. Must be able to operate radios, computers and other equipment. Speech must be clear when conveying verbal messages, utilizing telecommunication devices. Ability to distinguish, differentiate and respond to multiple audio and visual stimuli. Ability to maintain concentration and remember details of events over long periods of time. Work involves the continual operation of communication equipment, which may cause fatigue without breaks or meals away from the communication center. Will be required to wear a headset during the entire shift.

HAZARDS

No control of work flow. Required to stay during hurricanes and other natural and unforeseen disasters; regardless of family issues or personal safety. Subjected to stressful work environment without relief or inability to de-stress after critical incident.
WORK ENVIRONMENT

Frequently involves the continued operation of equipment which may cause worker to experience some eye, shoulder, neck and back fatigue due to the inability to get up and walk around or take breaks due to uncontrollable work flow.

SUPERVISORY AUTHORITY

Position does not involve any significant supervisory authority.

PERSONNEL SUPERVISED

Position does not include the supervision of Sheriff's Office personnel.

EXAMPLES OF DUTIES

KNOWLEDGE, SKILLS AND ABILITIES

SPECIAL REQUIREMENTS

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Monroe County Sheriff's Office does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

04/2004


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This web site was last updated May 1, 2006


 
Labelled with ICRA